Frequently Asked Questions (FAQs)

1. What is the processing and delivery time?

Our order processing time is usually 1-3 business days (Monday to Friday). Once the order is processed, delivery time will vary from 7-15 days depending on the delivery location. Please note that delivery times may vary due to external factors such as weather conditions or shipping delays.

2. Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing your order. Please contact us as soon as you decide to cancel to ensure a prompt cancellation. After 24 hours, your order will be processed and cannot be cancelled.

3. Can I return an item?

You can request a return within 30 days of receiving your order. To be eligible for a return, the item must be in its original condition, unused, and not damaged by misuse. Please contact us for instructions on the return process.

4. Can I request a refund?

Yes, you can request a refund after the item has been returned and inspected. The refund will be issued to the original method of payment within 30 business days of approval.

5. Is there a shipping fee?

Yes, the standard shipping fee for all orders is $6.99.

6. How can I track my order?

Once your order is processed, you will receive a confirmation email with a tracking number. You can use this number to track the status of your package on the UPS website or in your confirmation email.

7. Can I change my shipping address?

If you need to change your shipping address, please contact us as soon as possible. We will try to make the change, but cannot guarantee that it will be possible once the order has been delivered to the carrier.

8. What if my package is lost or damaged?

If your package is lost or damaged during shipping, please contact us immediately. We will assist you in resolving the issue.

9. What payment methods do you accept?

We accept two main payment methods: PayPal and Payoneer. Both methods ensure the safety and security of your transaction.

10. When to contact us?

If you have any questions that are not answered in this list, please contact our customer support via email at [email protected] or phone +14133438170. We are always ready to help you!