Return & Refund Policy
At Katlyn, we are committed to providing you with the best shopping experience. If you are not satisfied with your purchase for any reason, we are here to help. Please refer to our return and refund policy below.
1. Refund Request Period – 30 Days
We encourage you to inspect your purchase as soon as you receive it. To protect your rights, refund requests must be submitted within 30 days of receiving your purchase. If more than 30 days have passed since you received your purchase and we have not received your refund request, we reserve the right to refuse to process your refund.
2. Refund Conditions
To be eligible for a return, the product must meet the following conditions:
- The product must be intact and unused.
- The product must not be damaged due to improper use or storage.
- The product must be returned in its original packaging (if applicable).
3. Cancellations
If you need to cancel your order, we allow you to do so within 24 hours of placing your order. To ensure a quick cancellation, please contact us via email or support phone as soon as you decide. After 24 hours, your order will be processed and cannot be canceled. We always strive to provide the best customer experience and are here to help you with your shopping!
4. Returns Process
To process a return, please follow these steps:
Contact Customer Service: Send a return request to our email at [email protected] with details of your order, reason for return, and product images (if available). We will respond within 1-2 business days to guide you through the next steps.
Product Packaging: Make sure the product is carefully packed in its original packaging, including all accessories and accompanying paperwork (if any). Use a secure shipping package to avoid damage during the return process.
Returning the product to us: After receiving instructions from our customer service team, you can return the product to the specified address. The return shipping fee will be paid by the customer, unless the product is defective or damaged.
5. Refund Policy
After receiving the returned product, we will conduct a quality inspection within 5-7 working days. Once the inspection is completed and your request is accepted, we will notify you via email.
Refund: If you choose the refund method, the refund will be made to the original payment method you used within 30 working days of the request being approved.
Note: Refund processing times may vary depending on the regulations of your bank or payment service provider. If you have not received your refund after this time, please contact us for assistance.
6. Late or Missing Refund
We always try to process and refund you as quickly as possible. However, in some cases, there may be delays in refunds. Here are some things to keep in mind:
Processing Time: Once we receive the returned product and approve the refund request, the refund will be issued within 30 business days. However, the actual refund time may depend on your bank or payment service provider.
Check your account: If you have not received your refund after 30 days, first check your bank account or e-wallet to confirm if any transactions have been made.
Contact your bank: If you have checked and do not see any refunds, please contact your bank or payment provider. They can provide more information about the refund process.
Contact us: If after all the steps above you still have not received your refund, please contact us at the address below.
7. Contact Us
If you have any questions about our refund and return policy, please contact us at:
E-mail: [email protected]
Address business: 13010 W 95th St, Lenexa, KS 66215, USA
Monday – Friday | 8:00 AM – 6:00 PM (CST)