SHIPPING & DELIVERY
Order processing and delivery time
Once accepted, all orders are processed within 1-3 business days and shipped within 7-15 business days.
Orders placed on the weekend will be processed on Monday.
Shipping destination and shipping charges
Currently, Katlyn delivers to all 50 states in the US, if you are outside this area please contact us for support.
Standard shipping (7-15 days) is $6.99 per order.
Please note, deliveries may take longer during major holidays.
Shipping method
To meet your needs, our selection of available shipping methods and carriers may vary depending on your location and the size of the item(s) purchased.
International taxes and duties
For orders outside the United States, your order may be subject to import duties and taxes, which are levied when the shipment arrives in your country. We cannot control and are not responsible for any taxes/fees applied to your package upon delivery.
You will be responsible for paying additional customs clearance fees. Customs policies vary greatly by country; Please contact your local customs office for more information.
Change your order
We are aware that it may be necessary to change the order or delivery address. Please contact our customer care team as soon as possible if you need to change your order or delivery address. We will do our best to help you, but we cannot promise that adjustments can be made after the order has been shipped.
If your order has been delivered to the carrier, Katlyn is not responsible for incorrect information you enter. However, our Returns process may exchange incorrect items.
Package is lost or damaged
We take every precaution to ensure your order is delivered safely and on time. However, if your package is lost or damaged during shipping, please contact us immediately.
Questions
If you still have any questions concerning our shipping information, please contact us at: [email protected].